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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

PDF

 Robert Bacal

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    How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD)

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    Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)

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    Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say… (PDF Download))

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    Influencing Your Boss – Getting Heard Helpcard (PDF DOWNLOAD)

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    One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

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  • Performance Appraisal For Managers – Stop The Pain! LearnBytes (DOWNLOAD PDF)

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  • Performance Management Master Checklist For Managers & HR – LearnBytes (DOWNLOAD PDF)

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  • Defusing Hostile Customers Techniques (PDF DOWNLOAD) $12.95
  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE) $14.95 Original price was: $14.95.$9.97Current price is: $9.97.
  • If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD) $22.95
  • performance managmenet A Briefcase book Performance Management - A Briefcase Book (2nd Edition) (IN PRINT)
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  • Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) $13.95 Original price was: $13.95.$13.94Current price is: $13.94.
  • The Uncommon Art And Science Of Giving Feedback (KINDLE) $15.95 Original price was: $15.95.$4.95Current price is: $4.95.

Newest Additions

  • Conflict & Cooperation In The Workplace
  • Machines Can’t Replace The Human Touch — Literally: The Limits Of Technology For Customer Service
  • Leaders Need Information To Succeed — Are You Getting It?
  • Career Stuck? It May Be Because You “Fight Dirty” At Work
  • Understanding Your Communication INTENT vs. the Communication MEANING
  • What You Need To Know About Using WordPress For Your Small Business
  • What You Don’t Say Determines The Quality Of Your Communication & Relationships
  • Social Media Not Enough: Reasons Your Business Needs A Website Part 3
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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