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Bacal's Personal & Work Growth Center

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 Robert Bacal

Showing 10–18 of 27 results

  • Sale! How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD)

    How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD)

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    Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)

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  • If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD)

    If It Wasn’t For The Customers I’d Really Like This Job (PDF DOWNLOAD)

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  • Sale! Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF Download))

    Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say… (PDF Download))

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  • Sale! Influencing Your Boss - Getting Heard Helpcard (PDF DOWNLOAD)

    Influencing Your Boss – Getting Heard Helpcard (PDF DOWNLOAD)

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  • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)

    Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)

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  • Sale! One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

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  • Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF)

    Performance Appraisal For Managers – Stop The Pain! LearnBytes (DOWNLOAD PDF)

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  • Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF)

    Performance Management Master Checklist For Managers & HR – LearnBytes (DOWNLOAD PDF)

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  • Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say...(Print From Amazon) Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say...(Print From Amazon)
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    $15.96 Original price was: $15.96.$7.96Current price is: $7.96.
  • Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) $38.95
  • performance managmenet A Briefcase book Manager's Guide To Performance Management (KINDLE) $27.00 Original price was: $27.00.$15.95Current price is: $15.95.
  • The Responsive Manager / Leader: Key to Loyalty and Productivity (Download) The Responsive Manager / Leader: Key to Loyalty and Productivity (Download) $12.95
  • Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD)) Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD)) $12.96
  • Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON) Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON) $14.49

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
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Casselman
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