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Bacal's Personal & Work Growth Center

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 Robert Bacal

Showing 10–18 of 27 results

  • Sale! How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD)

    How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD)

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    Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)

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  • If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD)

    If It Wasn’t For The Customers I’d Really Like This Job (PDF DOWNLOAD)

    $22.95     Add to cart
  • Sale! Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF Download))

    Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say… (PDF Download))

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  • Sale! Influencing Your Boss - Getting Heard Helpcard (PDF DOWNLOAD)

    Influencing Your Boss – Getting Heard Helpcard (PDF DOWNLOAD)

    $12.95 Original price was: $12.95.$11.05Current price is: $11.05.     Add to cart
  • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)

    Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)

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  • Sale! One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    $13.95 Original price was: $13.95.$12.05Current price is: $12.05.     Add to cart
  • Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF)

    Performance Appraisal For Managers – Stop The Pain! LearnBytes (DOWNLOAD PDF)

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  • Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF)

    Performance Management Master Checklist For Managers & HR – LearnBytes (DOWNLOAD PDF)

    $12.95     Add to cart
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  • Dealing WIth A Disappointing Performance Evaluation (KINDLE) Dealing WIth A Disappointing Performance Evaluation (KINDLE) $14.49 Original price was: $14.49.$9.97Current price is: $9.97.
  • Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF) Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF) $12.95
  • Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF Download)) Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF Download)) $13.95 Original price was: $13.95.$7.96Current price is: $7.96.
  • Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD) Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD) $21.00 Original price was: $21.00.$14.95Current price is: $14.95.
  • Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF) Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF) $12.95
  • Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) $13.95 Original price was: $13.95.$12.96Current price is: $12.96.

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
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  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
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  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
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Casselman
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