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Bacal's Personal & Work Growth Center

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 Robert Bacal

Showing 19–27 of 27 results

  • Sale! Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD)

    Performance Planning For Managers – LearnBytes Helpcard (PDF DOWNLOAD)

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  • Sale! Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)

    Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)

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  • Sale! Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF)

    Progressive Discipline – Turning Around Poor Performers Helpcard (DOWNLOAD PDF)

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  • Sale! Strategic Planning Mini-Guide Pack (PDF DOWNLOAD)

    Strategic Planning Mini-Guide Pack (PDF DOWNLOAD)

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  • The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)

    The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)

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  • Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF)

    Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF)

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  • Sale! Learn to control your anger

    Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD)

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  • Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)

    Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)

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  • Sale! What You Need To Know About Conversational Cons (PDF DOWNLOAD)

    What You Need To Know About Conversational Cons (PDF DOWNLOAD)

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  • Defusing Hostile Customers Techniques (PDF DOWNLOAD) Defusing Hostile Customers Techniques (PDF DOWNLOAD) $12.95
  • Dealing WIth A Disappointing Performance Evaluation (KINDLE) Dealing WIth A Disappointing Performance Evaluation (KINDLE) $14.49 Original price was: $14.49.$9.97Current price is: $9.97.
  • Perfect Phrases for Performance Reviews 2/E (IN PRINT) Perfect Phrases for Performance Reviews 2/E (IN PRINT)
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  • Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$6.95Current price is: $6.95.
  • The Uncommon Art And Science Of Giving Feedback (KINDLE) The Uncommon Art And Science Of Giving Feedback (KINDLE) $15.95 Original price was: $15.95.$4.95Current price is: $4.95.
  • Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF) Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF) $12.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Complex Systems The Source of Majority of Customer Service Failures
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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