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Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD)
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Defusing Hostile Customers Techniques (PDF DOWNLOAD)
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Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF)
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Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT)
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If It Wasn’t For The Customers I’d Really Like This Job (IN PRINT)
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If It Wasn’t For The Customers I’d Really Like This Job (PDF DOWNLOAD)
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Perfect Phrases For Customer Service (McGraw-Hill – KINDLE)
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Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)
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Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD)
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