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Bacal's Personal & Work Growth Center

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 Robert Bacal

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    • Perfect Phrases For Customer Service (McGraw-Hill - KINDLE) Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)
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    • Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD)) Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD)) $12.96
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    • performance managmenet A Briefcase book Performance Management - A Briefcase Book (2nd Edition) (IN PRINT)
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    • Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) $12.95

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    • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
    • Complex Systems The Source of Majority of Customer Service Failures
    • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
    • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
    • Toughest Customer Service Jobs? Government. Here’s Why
    • Referring Customers Properly – A Customer Service Skill
    • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
    • Learn Why Governments Need to Think Customer Service Too
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    About Company


    Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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    Phone:(613) 764-0241
    Email: ceo@work911.com
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    Bacal & Associates
    722 St. Isidore Rd.
    Casselman
    Ontario Canada, K0A 1M0

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