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Bacal's Personal & Work Growth Center

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 Robert Bacal

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    • performance managmenet A Briefcase book Manager's Guide To Performance Management (KINDLE) $27.00 Original price was: $27.00.$15.95Current price is: $15.95.
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    • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
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    • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
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    • Toughest Customer Service Jobs? Government. Here’s Why
    • Referring Customers Properly – A Customer Service Skill
    • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
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    About Company


    Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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    Phone:(613) 764-0241
    Email: ceo@work911.com
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    Bacal & Associates
    722 St. Isidore Rd.
    Casselman
    Ontario Canada, K0A 1M0

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