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Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)

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$16.95

Super charge your customer service skills and strategies through this unique book that gets right down to the things that are said in customer interactions.

 

SKU: BK-CUST-PRINT Categories: , ,

Description

Perfect Phrases For Customer Service, published by McGraw-Hill and written by Robert Bacal, is quite simply, an amazing little book that maximizing your time. No matter what kinds of customer service issues you face when engaging with customers, we have it covered in this amazing, economical book — less than $10.00.

Here’s the publisher’s blurb:

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You’ve heard it a million times: “The customer is always right.” But let’s face it–sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations–and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers

Since amazon.com sells this book at a rock bottom price, we don’t offer it directly to you, but recommend you purchase directly from them.

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