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Bacal's Personal & Work Growth Center

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 Robert Bacal

Showing 19–27 of 41 results

  • Sale! Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF  Download))

    Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say… (PDF Download))

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  • Sale! Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say...(Print From Amazon)

    Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say…(Print From Amazon)

    Rated 4.00 out of 5
    $15.96 Original price was: $15.96.$7.96Current price is: $7.96.
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  • Sale! Influencing Your Boss - Getting Heard Helpcard (PDF DOWNLOAD)

    Influencing Your Boss – Getting Heard Helpcard (PDF DOWNLOAD)

    $12.95 Original price was: $12.95.$11.05Current price is: $11.05.
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  • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)

    Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)

    $12.95
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  • Sale! Making Performance Management & Appraisal VALUABLE (PRINT)

    Making Performance Management & Appraisal VALUABLE (PRINT)

    $24.95 Original price was: $24.95.$12.95Current price is: $12.95.
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  • Sale! performance managmenet A Briefcase book

    Manager’s Guide To Performance Management (KINDLE)

    $27.00 Original price was: $27.00.$15.95Current price is: $15.95.
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  • Sale! One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

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  • Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)

    Perfect Phrases For Customer Service (McGraw-Hill – KINDLE)

    Rated 5.00 out of 5
    $9.99
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  • Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)

    Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)

    $16.95
    Buy In Print Amazon
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Featured Products

  • What You Need To Know About Conversational Cons (PDF DOWNLOAD) What You Need To Know About Conversational Cons (PDF DOWNLOAD) $12.95 Original price was: $12.95.$7.96Current price is: $7.96.
  • Perfect Phrases For Customer Service (McGraw-Hill - KINDLE) Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)
    Rated 5.00 out of 5
    $9.99
  • Influencing Your Boss - Getting Heard Helpcard (PDF DOWNLOAD) Influencing Your Boss - Getting Heard Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$11.05Current price is: $11.05.
  • Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD) Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD) $21.00 Original price was: $21.00.$14.95Current price is: $14.95.
  • Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) $13.95 Original price was: $13.95.$13.94Current price is: $13.94.
  • The Responsive Manager / Leader: Key to Loyalty and Productivity (Download) The Responsive Manager / Leader: Key to Loyalty and Productivity (Download) $12.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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