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Bacal's Personal & Work Growth Center

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 Robert Bacal

Showing 19–27 of 41 results

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    Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say… (PDF Download))

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    Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say…(Print From Amazon)

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    Influencing Your Boss – Getting Heard Helpcard (PDF DOWNLOAD)

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    Making Performance Management & Appraisal VALUABLE (PRINT)

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    Manager’s Guide To Performance Management (KINDLE)

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    One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

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  • Perfect Phrases For Customer Service (McGraw-Hill – KINDLE)

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  • Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)

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Featured Products

  • Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • What You Need To Know About Conversational Cons (PDF DOWNLOAD) $12.95 Original price was: $12.95.$7.96Current price is: $7.96.
  • Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$6.95Current price is: $6.95.
  • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Finding and Choosing A Therapist Who Works For You (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.
  • Perfect Phrases For Managing A Small Business (KINDLE) $9.99

Newest Additions

  • Conflict & Cooperation In The Workplace
  • Machines Can’t Replace The Human Touch — Literally: The Limits Of Technology For Customer Service
  • Leaders Need Information To Succeed — Are You Getting It?
  • Career Stuck? It May Be Because You “Fight Dirty” At Work
  • Understanding Your Communication INTENT vs. the Communication MEANING
  • What You Need To Know About Using WordPress For Your Small Business
  • What You Don’t Say Determines The Quality Of Your Communication & Relationships
  • Social Media Not Enough: Reasons Your Business Needs A Website Part 3
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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