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Bacal's Personal & Work Growth Center

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Format

 Robert Bacal

Showing 10–18 of 41 results

  • Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

    Delegation For Managers Mini-Guide – The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

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  • Sale! Getting The Most From Annual Reviews For EMPLOYEES - Helpcard (PDF DOWNLOAD))

    Getting The Most From Annual Reviews For EMPLOYEES – Helpcard (PDF DOWNLOAD))

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  • How To Contribute To Your Own Team's Health - LearnByte Helpcard (PDF DOWNLOAD)

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    How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD)

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  • If It Wasn't For The Customers I'd Really Like This Job (IN PRINT)

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  • If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD)

    If It Wasn’t For The Customers I’d Really Like This Job (PDF DOWNLOAD)

    $22.95     Add to cart
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Featured Products

  • How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD) How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.
  • Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) $13.95 Original price was: $13.95.$12.96Current price is: $12.96.
  • Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) $12.95
  • Perfect Phrases for Performance Reviews 2/E (IN PRINT) Perfect Phrases for Performance Reviews 2/E (IN PRINT)
    Rated 5.00 out of 5
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  • Defusing Hostile Customers Techniques (PDF DOWNLOAD) Defusing Hostile Customers Techniques (PDF DOWNLOAD) $12.95
  • Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) $12.95 Original price was: $12.95.$12.94Current price is: $12.94.

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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