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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

Career Success

 Robert Bacal

Showing 10–18 of 18 results

  • If It Wasn't For The Customers I'd Really Like This Job (IN PRINT)

    If It Wasn’t For The Customers I’d Really Like This Job (IN PRINT)

    $21.95     Buy In Print Amazon
  • Sale! Influencing Your Boss - Getting Heard Helpcard (PDF DOWNLOAD)

    Influencing Your Boss – Getting Heard Helpcard (PDF DOWNLOAD)

    $12.95 Original price was: $12.95.$11.05Current price is: $11.05.     Add to cart
  • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)

    Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)

    $12.95     Add to cart
  • Sale! One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    $13.95 Original price was: $13.95.$12.05Current price is: $12.05.     Add to cart
  • Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)

    Perfect Phrases For Customer Service (McGraw-Hill – KINDLE)

    Rated 5.00 out of 5
    $9.99     Buy Kindle at Amazon
  • Sale! Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)

    Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)

    $12.95 Original price was: $12.95.$11.95Current price is: $11.95.     Add to cart
  • The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)

    The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)

    $12.95     Add to cart
  • Sale! Learn to control your anger

    Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD)

    $12.95 Original price was: $12.95.$9.95Current price is: $9.95.     Add to cart
  • Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)

    Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)

    $12.95     Add to cart
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Featured Products

  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE) Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE) $14.95 Original price was: $14.95.$9.97Current price is: $9.97.
  • Perfect Phrases for Performance Reviews 2/E (IN PRINT) Perfect Phrases for Performance Reviews 2/E (IN PRINT)
    Rated 5.00 out of 5
    $8.46
  • Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) $13.95 Original price was: $13.95.$13.94Current price is: $13.94.
  • Influencing Your Boss - Getting Heard Helpcard (PDF DOWNLOAD) Influencing Your Boss - Getting Heard Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$11.05Current price is: $11.05.
  • performance managmenet A Briefcase book Performance Management - A Briefcase Book (2nd Edition) (IN PRINT)
    Rated 5.00 out of 5
    $27.00
  • Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF) Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF) $12.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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