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If It Wasn’t For The Customers I’d Really Like This Job (IN PRINT)
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Influencing Your Boss – Getting Heard Helpcard (PDF DOWNLOAD)
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Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)
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One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)
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Perfect Phrases For Customer Service (McGraw-Hill – KINDLE)
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Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)
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The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)
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Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD)
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Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)
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