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  If It Wasn’t For The Customers I’d Really Like This Job (IN PRINT)

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  Influencing Your Boss – Getting Heard Helpcard (PDF DOWNLOAD)

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  Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)

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  One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

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  Perfect Phrases For Customer Service (McGraw-Hill – KINDLE)

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  Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)

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  The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)

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  Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD)

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  Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)

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