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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

Management & Leadership

 Robert Bacal

Showing 10–16 of 16 results

  • Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF)

    Performance Management Master Checklist For Managers & HR – LearnBytes (DOWNLOAD PDF)

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  • Sale! Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD)

    Performance Planning For Managers – LearnBytes Helpcard (PDF DOWNLOAD)

    $13.95 Original price was: $13.95.$12.96Current price is: $12.96.     Add to cart
  • Sale! Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)

    Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)

    $12.95 Original price was: $12.95.$11.95Current price is: $11.95.     Add to cart
  • Sale! Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF)

    Progressive Discipline – Turning Around Poor Performers Helpcard (DOWNLOAD PDF)

    $12.95 Original price was: $12.95.$12.94Current price is: $12.94.     Add to cart
  • Sale! Strategic Planning Mini-Guide Pack (PDF DOWNLOAD)

    Strategic Planning Mini-Guide Pack (PDF DOWNLOAD)

    $13.95 Original price was: $13.95.$13.94Current price is: $13.94.     Add to cart
  • The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)

    The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)

    $12.95     Add to cart
  • Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF)

    Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF)

    $12.95     Add to cart
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Home / Management & Leadership

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Featured Products

  • What You Need To Know About Conversational Cons (PDF DOWNLOAD) What You Need To Know About Conversational Cons (PDF DOWNLOAD) $12.95 Original price was: $12.95.$7.96Current price is: $7.96.
  • The Responsive Manager / Leader: Key to Loyalty and Productivity (Download) The Responsive Manager / Leader: Key to Loyalty and Productivity (Download) $12.95
  • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) $13.95 Original price was: $13.95.$12.96Current price is: $12.96.
  • Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF) Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF) $12.95 Original price was: $12.95.$4.95Current price is: $4.95.
  • Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) $38.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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