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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

Management & Leadership

 Robert Bacal

Showing 10–16 of 16 results

  • Performance Management Master Checklist For Managers & HR – LearnBytes (DOWNLOAD PDF)

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    Performance Planning For Managers – LearnBytes Helpcard (PDF DOWNLOAD)

    $13.95 Original price was: $13.95.$12.96Current price is: $12.96.     Add to cart
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    Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)

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    Progressive Discipline – Turning Around Poor Performers Helpcard (DOWNLOAD PDF)

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    Strategic Planning Mini-Guide Pack (PDF DOWNLOAD)

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  • The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)

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  • Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF)

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Home / Management & Leadership

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Featured Products

  • Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD) $21.00 Original price was: $21.00.$14.95Current price is: $14.95.
  • Learn to control your anger Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.
  • Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON) $16.95
  • Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say...(Print From Amazon)
    Rated 4.00 out of 5
    $15.96 Original price was: $15.96.$7.96Current price is: $7.96.
  • The Responsive Manager / Leader: Key to Loyalty and Productivity (Download) $12.95
  • Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) $13.95 Original price was: $13.95.$12.96Current price is: $12.96.

Newest Additions

  • Conflict & Cooperation In The Workplace
  • Machines Can’t Replace The Human Touch — Literally: The Limits Of Technology For Customer Service
  • Leaders Need Information To Succeed — Are You Getting It?
  • Career Stuck? It May Be Because You “Fight Dirty” At Work
  • Understanding Your Communication INTENT vs. the Communication MEANING
  • What You Need To Know About Using WordPress For Your Small Business
  • What You Don’t Say Determines The Quality Of Your Communication & Relationships
  • Social Media Not Enough: Reasons Your Business Needs A Website Part 3
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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