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  Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say…(Print From Amazon)

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  Influencing Your Boss – Getting Heard Helpcard (PDF DOWNLOAD)

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  Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)

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  Perfect Phrases For Customer Service (McGraw-Hill – KINDLE)

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  Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)

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  Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)

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  The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)

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  The Uncommon Art And Science Of Giving Feedback (KINDLE)

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  Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD)

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