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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

Conflict, Communication & Relationships

 Robert Bacal

Showing 19–27 of 29 results

  • Sale!

    Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say…(Print From Amazon)

    Rated 4.00 out of 5
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    Influencing Your Boss – Getting Heard Helpcard (PDF DOWNLOAD)

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  • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)

    $12.95     Add to cart

  • Perfect Phrases For Customer Service (McGraw-Hill – KINDLE)

    Rated 5.00 out of 5
    $9.99     Buy Kindle at Amazon

  • Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)

    $16.95     Buy In Print Amazon
  • Sale!

    Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)

    $12.95 Original price was: $12.95.$11.95Current price is: $11.95.     Add to cart

  • The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)

    $12.95     Add to cart
  • Sale!

    The Uncommon Art And Science Of Giving Feedback (KINDLE)

    $15.95 Original price was: $15.95.$4.95Current price is: $4.95.     Buy Kindle at Amazon
  • Sale! Learn to control your anger

    Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD)

    $12.95 Original price was: $12.95.$9.95Current price is: $9.95.     Add to cart
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Home / Conflict, Communication & Relationships

Product categories

Featured Products

  • If It Wasn't For The Customers I'd Really Like This Job (IN PRINT) $21.95
  • Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF) $38.96 Original price was: $38.96.$22.06Current price is: $22.06.
  • How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.
  • Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) $13.95 Original price was: $13.95.$13.94Current price is: $13.94.
  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD) $14.95 Original price was: $14.95.$9.97Current price is: $9.97.
  • What You Need To Know About Conversational Cons (PDF DOWNLOAD) $12.95 Original price was: $12.95.$7.96Current price is: $7.96.

Newest Additions

  • Why Did the US Block a Canadian Professor From His Own Book Event? (Important Link)
  • Conflict & Cooperation In The Workplace
  • Machines Can’t Replace The Human Touch — Literally: The Limits Of Technology For Customer Service
  • Leaders Need Information To Succeed — Are You Getting It?
  • Career Stuck? It May Be Because You “Fight Dirty” At Work
  • Understanding Your Communication INTENT vs. the Communication MEANING
  • What You Need To Know About Using WordPress For Your Small Business
  • What You Don’t Say Determines The Quality Of Your Communication & Relationships
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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