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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

Conflict, Communication & Relationships

 Robert Bacal

Showing 28–29 of 29 results

  • Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)

    Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)

    $12.95
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  • Sale! What You Need To Know About Conversational Cons (PDF DOWNLOAD)

    What You Need To Know About Conversational Cons (PDF DOWNLOAD)

    $12.95 Original price was: $12.95.$7.96Current price is: $7.96.
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Home / Conflict, Communication & Relationships

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Featured Products

  • Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) $13.95 Original price was: $13.95.$12.96Current price is: $12.96.
  • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Defusing Hostile Customers Techniques (PDF DOWNLOAD) Defusing Hostile Customers Techniques (PDF DOWNLOAD) $12.95
  • Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) $13.95 Original price was: $13.95.$13.94Current price is: $13.94.
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Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Complex Systems The Source of Majority of Customer Service Failures
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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