The research on successful relationships and marriages is clear. It’s not WHAT you argue about, but what you SAY, that predicts whether your relationship will last. Sure, your tone is important, but your words and phrases make a huge difference in whether you’ll have a rocky relationship, or one that gets better and better over…
Free Sample Chapters: Perfect Phrases For Customer Service (2nd Edition McGraw-Hill)
Limited Time Only Get your free 60 pages from Perfect Phrases For Customer Service, by Robert Bacal, 2nd Edition published by McGraw-Hill THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You’ve heard it a million times: “The customer is always right.” But let’s face it–sometimes the customer is misinformed, confused, or…
Teachers Are From Pluto, Parents From Mercury, and It’s The Children Who Suffer
With the beginning of the school year, the “war” between parents and teachers begins anew. Both parents and teachers have the same ultimate goal: To provide the best education possible to students going to schools, which is a good thing, but there’s a stark difference between the roles and responsibilities of each. Truly parents and…
Your Shopping Choices
Welcome to the Bacal & Associates Work and Personal Development Store. Here you can find help with tons of personal and work related problems and issues. While we charge for many items you will also find some free items, which change regularly, so check back. The books and learning resources here are arranged in the…
Should Performance Reviews Be “Fun”? One Vendor Thinks So
OK, I get that its marketing. Almost anything to grab attention. Still, I was surprised to come across the following ad on Google search results from Halogen Software, a major company that sells automation software for performance reviews. I am bemused at the idea that somehow, we can make performance appraisals “fun”, and then it…
11 Simple, Yet Profound Perspectives To Make Performance Management Work
My quick guide to performance management, Making Performance Management and Appraisal VALUABLE: Walking The Path Together contains 86 tips on how to make performance management both effective and how to remove the sense of confrontation and feelings of discomfort. Here are the first 11 tips from the book, which is available in PDF format from this store,…