A Vision of Customer Service For THIS Millennium
…The traditional approach to customer service sure as hell isn’t resulting in better service, so something different needs to happen November 11 is a day to remember and honor those who fought for our freedoms and quality of life, and…
Five Steps To Being A Superstar Teammate
The steps are simple to think about, and hard to actually put in place. Are you up for it? Stop The Blaming Cycle Often teams get bogged down in blaming members when things go wrong. As a team member you…
The Myth of Constructive Criticism
It can be constructive or it can be criticism, but calling something both is a cop-out One of the great myths of modern pop communication is the notion that it’s possible to criticize someone — even bully them, provided we…
A Simple Reality Based Method For Defining Personal and Corporate Values
Both Ends Exercise To Nail Down Meaning Of Specific Values Editor’s Note: In part I of this series we discussed the importance of congruency between espoused and enacted values and beliefs, and the problems that arise as the gap between…
Stamping Out Blame: What Managers And Leaders Can DO!
Conflict Management And Resolution Series: #2 Stamping Out Blame: What Can Leaders And Managers DO? (Part 2 of 2) Note: In Part 1, we talked about how important it is to move away from a blaming culture, which is prevalent…
Kill Blame In Your Organization, Switch To Problem-Solving Part 1
Conflict Management And Resolution Series: #1 Exorcise Blame In Your Company (Part 1) In this two part article, which is a part of our new series on managing and resolving conflict, we look at how leaders can move their organizations…
