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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

Management & Leadership

 Robert Bacal

Showing 1–9 of 16 results

  • Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

    Delegation For Managers Mini-Guide – The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

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  • Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF)

    Diagnosing Performance Problems – Getting To Root Causes (DOWNLOAD PDF)

    $12.95     Add to cart
  • Sale! Making Performance Management & Appraisal VALUABLE (PRINT)

    Making Performance Management & Appraisal VALUABLE (PRINT)

    $24.95 Original price was: $24.95.$12.95Current price is: $12.95.     Buy Printed Verson From Amazon
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    Manager’s Guide To Performance Management (KINDLE)

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    $13.95 Original price was: $13.95.$12.05Current price is: $12.05.     Add to cart
  • Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON)

    Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON)

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  • Perfect Phrases for Performance Reviews 2/E (IN PRINT)

    Perfect Phrases for Performance Reviews 2/E (IN PRINT)

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  • Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF)

    Performance Appraisal For Managers – Stop The Pain! LearnBytes (DOWNLOAD PDF)

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  • performance managmenet A Briefcase book

    Performance Management – A Briefcase Book (2nd Edition) (IN PRINT)

    Rated 5.00 out of 5
    $27.00     Buy In Print Amazon
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  • Making Performance Management & Appraisal VALUABLE (PRINT) Making Performance Management & Appraisal VALUABLE (PRINT) $24.95 Original price was: $24.95.$12.95Current price is: $12.95.
  • How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD) How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.
  • Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD) Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD) $21.00 Original price was: $21.00.$14.95Current price is: $14.95.
  • Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD)) Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD)) $12.96
  • Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) $13.95 Original price was: $13.95.$13.94Current price is: $13.94.
  • Finding and Choosing A Therapist Who Works For You (PDF DOWNLOAD) Finding and Choosing A Therapist Who Works For You (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Complex Systems The Source of Majority of Customer Service Failures
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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