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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

Customer Service

 Robert Bacal

Showing all 9 results

  • Sale! Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD)

    Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD)

    $21.00 Original price was: $21.00.$14.95Current price is: $14.95.     Add to cart
  • Defusing Hostile Customers Techniques (PDF DOWNLOAD)

    Defusing Hostile Customers Techniques (PDF DOWNLOAD)

    $12.95     Add to cart
  • Sale! Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF)

    Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF)

    $38.96 Original price was: $38.96.$22.06Current price is: $22.06.     Add to cart
  • Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT)

    Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT)

    $38.95     Buy It In Print
  • If It Wasn't For The Customers I'd Really Like This Job (IN PRINT)

    If It Wasn’t For The Customers I’d Really Like This Job (IN PRINT)

    $21.95     Buy In Print Amazon
  • If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD)

    If It Wasn’t For The Customers I’d Really Like This Job (PDF DOWNLOAD)

    $22.95     Add to cart
  • Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)

    Perfect Phrases For Customer Service (McGraw-Hill – KINDLE)

    Rated 5.00 out of 5
    $9.99     Buy Kindle at Amazon
  • Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)

    Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)

    $16.95     Buy In Print Amazon
  • Sale! Learn to control your anger

    Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD)

    $12.95 Original price was: $12.95.$9.95Current price is: $9.95.     Add to cart
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Featured Products

  • Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON) Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON) $14.49
  • Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF) Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF) $38.96 Original price was: $38.96.$22.06Current price is: $22.06.
  • Influencing Your Boss - Getting Heard Helpcard (PDF DOWNLOAD) Influencing Your Boss - Getting Heard Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$11.05Current price is: $11.05.
  • performance managmenet A Briefcase book Manager's Guide To Performance Management (KINDLE) $27.00 Original price was: $27.00.$15.95Current price is: $15.95.
  • Defusing Hostile Customers Techniques (PDF DOWNLOAD) Defusing Hostile Customers Techniques (PDF DOWNLOAD) $12.95
  • Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) $13.95 Original price was: $13.95.$12.96Current price is: $12.96.

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  • What You Don’t Say Determines The Quality Of Your Communication & Relationships
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: [email protected]
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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