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  Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD)

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  Defusing Hostile Customers Techniques (PDF DOWNLOAD)

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  Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF)

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  Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT)

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  If It Wasn’t For The Customers I’d Really Like This Job (IN PRINT)

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  If It Wasn’t For The Customers I’d Really Like This Job (PDF DOWNLOAD)

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  Perfect Phrases For Customer Service (McGraw-Hill – KINDLE)

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  Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)

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  Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD)

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