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Tag: customer service
Never Ending Interviews: The Three Different Worlds of Customer Service Perceptions — The Twain Shall Never Meet
View from the “top” explains why customer service tends to be so horrible even in 2024. Q: When I read online accounts of both poor and good customer service, I’m amazed at the diversity of views. It’s almost like people come…
Nonsense Numbers: $75 Billion Lost Due To Poor Customer Service….But Where Does It Go?
In an article entitled Businesses Lose $75 Billion Due To Poor Customer Service, appearing in Forbes and dated May 17, 2018, customer service “expert” Shep Hyken explains: NewVoiceMedia’s 2018 “Serial Switchers” report reveals that poor customer service is costing businesses more than…
Never Ending Interviews: Expecting Minimum Wage Customer Service Staff To Act As If They Are Slaves
Q: I noticed that you had a brief conversation with @altmilan who suggested that people on both sides of the customer equation (employees/companies AND customers) sometimes confuse service with servitude. Can you expand on this a bit? A: Actually, that was Milan’s…
A Vision of Customer Service For THIS Millennium
…The traditional approach to customer service sure as hell isn’t resulting in better service, so something different needs to happen November 11 is a day to remember and honor those who fought for our freedoms and quality of life, and…
Eleven Pillars Of Radical Customer Service
So long as you do what everyone is doing in customer service, you have no chance at using customer service as a competitive advantage. The basic principle behind radical customer service is simple, and applies to many other areas in…
How Good Does Voice Recognition/Artificial Intelligence Have To Be To Be Useful For Customer…
Q: Since Watson’s successful debut on Jeopardy, there’s been a suggestion that computers can do natural language processing to improve customer service. What do you think? Robert: I think it’s fascinating, and promising to imagine a computer can handle and process customer…
