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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

schools

 Robert Bacal

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  • Sale! Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon)

    Building Bridges Between Home And School: The Educator’s/Teacher’s Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon)

    $24.95 Original price was: $24.95.$6.25Current price is: $6.25.     Buy In Print Amazon
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  • Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • If It Wasn't For The Customers I'd Really Like This Job (IN PRINT) If It Wasn't For The Customers I'd Really Like This Job (IN PRINT) $21.95
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  • Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$6.95Current price is: $6.95.
  • Perfect Phrases for Performance Reviews 2/E (IN PRINT) Perfect Phrases for Performance Reviews 2/E (IN PRINT)
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  • Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF) Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF) $12.95 Original price was: $12.95.$4.95Current price is: $4.95.

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Referring Customers Properly – A Customer Service Skill
  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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