Skip to content
  • Home
  • Articles
    • Communication & Conflict
      • Power of Language
    • Employee Engagement
    • Customer Service
    • Management/Leadership
    • Performance Management and Appraisals
    • Relationships
    • Small Business
    • Social Media & Internet
    • Teaching, Learning and Training
    • Uncategorized
  • Buy & Learn
    • Conflict, Communication & Relationships
    • Career Success
    • Customer Service
    • For Teachers & School Administrators
    • Learning & Training
    • Management & Leadership
    • Performance Management and Appraisals
  • All faqs
    • FAQ-Communication
      • FAQ-Communication & Conflict
      • FAQ-Communication General & Media
      • FAQ-Communication Non-Verbal
      • FAQ-Communication Across Cultures
      • FAQ-Communication-Social Media
      • FAQ-Communication Styles
      • FAQ-Communication-Practical Tips
      • FAQ-Communication And Groups (Public Speaking)
    • FAQ-Leadership
      • FAQ-Leadership General
      • FAQ-Leadership Challenges & Solutions
      • FAQ-Leadership Models
      • FAQ-Leadership Myths & Mistakes
      • FAQ-Leadership Skills, Actions & Behaviors
  • Free Reprints: No Hassle
  • Checkout
  • Contact
  • Account details
  • Cart
  • 0 items$0.00

Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

schools

 Robert Bacal

Showing the single result

  • Sale! Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon)

    Building Bridges Between Home And School: The Educator’s/Teacher’s Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon)

    $24.95 Original price was: $24.95.$6.25Current price is: $6.25.     Buy In Print Amazon
Home / schools

Product categories

Featured Products

  • Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF) Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF) $12.95 Original price was: $12.95.$4.95Current price is: $4.95.
  • Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF) Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF) $12.95
  • Perfect Phrases for Performance Reviews 2/E (IN PRINT) Perfect Phrases for Performance Reviews 2/E (IN PRINT)
    Rated 5.00 out of 5
    $8.46
  • Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say...(Print From Amazon) Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say...(Print From Amazon)
    Rated 4.00 out of 5
    $15.96 Original price was: $15.96.$7.96Current price is: $7.96.
  • Defusing Hostile Customers Techniques (PDF DOWNLOAD) Defusing Hostile Customers Techniques (PDF DOWNLOAD) $12.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Referring Customers Properly – A Customer Service Skill
  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
If you find this site useful consider making a small donation to go towards site maintenance and new content. Thanks in advance.

Login/Register/Logout

  • Register
  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

About

Biography - Robert Bacal
About Our Websites
Privacy Policy
Returns/Refunds Policy

Get in Touch

Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

Copyright © 2026 Bacal's Personal & Work Growth Center

Design by ThemesDNA.com