Growth tools you can use NOW!
Strategic Planning Mini-Guide Pack (PDF DOWNLOAD)
Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say...(Print From Amazon)
Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)
$12.95
Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT)
$38.95
Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)
What You Need To Know About Conversational Cons (PDF DOWNLOAD)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Phone:(613) 764-0241
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario
Canada, K0A 1M0
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