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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

leadership

 Robert Bacal

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  • How To Contribute To Your Own Team's Health - LearnByte Helpcard (PDF DOWNLOAD)

    How To Contribute To Your Own Team’s Health – LearnByte Helpcard (PDF DOWNLOAD)

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  • How To Contribute To Your Own Team's Health - LearnByte Helpcard (PDF DOWNLOAD) How To Contribute To Your Own Team's Health - LearnByte Helpcard (PDF DOWNLOAD) $12.95
  • Defusing Hostile Customers Techniques (PDF DOWNLOAD) Defusing Hostile Customers Techniques (PDF DOWNLOAD) $12.95
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  • Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF) Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF) $12.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
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  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Referring Customers Properly – A Customer Service Skill
  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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