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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

leadership

 Robert Bacal

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  • How To Contribute To Your Own Team’s Health – LearnByte Helpcard (PDF DOWNLOAD)

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Featured Products

  • If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD) $22.95
  • Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) $12.95 Original price was: $12.95.$12.94Current price is: $12.94.
  • Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say...(Print From Amazon)
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  • What You Need To Know About Conversational Cons (PDF DOWNLOAD) $12.95 Original price was: $12.95.$7.96Current price is: $7.96.
  • Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) $12.95
  • Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF) $38.96 Original price was: $38.96.$22.06Current price is: $22.06.

Newest Additions

  • Conflict & Cooperation In The Workplace
  • Machines Can’t Replace The Human Touch — Literally: The Limits Of Technology For Customer Service
  • Leaders Need Information To Succeed — Are You Getting It?
  • Career Stuck? It May Be Because You “Fight Dirty” At Work
  • Understanding Your Communication INTENT vs. the Communication MEANING
  • What You Need To Know About Using WordPress For Your Small Business
  • What You Don’t Say Determines The Quality Of Your Communication & Relationships
  • Social Media Not Enough: Reasons Your Business Needs A Website Part 3
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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