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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

employee development

 Robert Bacal

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  • Sale! Dealing WIth A Disappointing Performance Evaluation (KINDLE)

    Dealing WIth A Disappointing Performance Evaluation (KINDLE)

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    One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

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Newest Additions

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  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
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  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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