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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

employee development

 Robert Bacal

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  • Sale! Dealing WIth A Disappointing Performance Evaluation (KINDLE)

    Dealing WIth A Disappointing Performance Evaluation (KINDLE)

    $14.49 Original price was: $14.49.$9.97Current price is: $9.97.     Get The Kindle Version
  • Sale! One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    $13.95 Original price was: $13.95.$12.05Current price is: $12.05.     Add to cart
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Featured Products

  • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon) Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon) $24.95 Original price was: $24.95.$6.25Current price is: $6.25.
  • Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • performance managmenet A Briefcase book Performance Management - A Briefcase Book (2nd Edition) (IN PRINT)
    Rated 5.00 out of 5
    $27.00
  • Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON) Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON) $16.95
  • Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) $12.95 Original price was: $12.95.$12.94Current price is: $12.94.

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Referring Customers Properly – A Customer Service Skill
  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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