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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

employee development

 Robert Bacal

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  • Sale! Dealing WIth A Disappointing Performance Evaluation (KINDLE)

    Dealing WIth A Disappointing Performance Evaluation (KINDLE)

    $14.49 Original price was: $14.49.$9.97Current price is: $9.97.     Get The Kindle Version
  • Sale! One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    $13.95 Original price was: $13.95.$12.05Current price is: $12.05.     Add to cart
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Featured Products

  • Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD) Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD) $14.95 Original price was: $14.95.$9.97Current price is: $9.97.
  • Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) $38.95
  • Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Getting The Most From Annual Reviews For EMPLOYEES - Helpcard (PDF DOWNLOAD)) Getting The Most From Annual Reviews For EMPLOYEES - Helpcard (PDF DOWNLOAD)) $12.95 Original price was: $12.95.$10.95Current price is: $10.95.
  • What You Need To Know About Conversational Cons (PDF DOWNLOAD) What You Need To Know About Conversational Cons (PDF DOWNLOAD) $12.95 Original price was: $12.95.$7.96Current price is: $7.96.

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Referring Customers Properly – A Customer Service Skill
  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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