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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

employee development

 Robert Bacal

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  • Sale! Dealing WIth A Disappointing Performance Evaluation (KINDLE)

    Dealing WIth A Disappointing Performance Evaluation (KINDLE)

    $14.49 Original price was: $14.49.$9.97Current price is: $9.97.     Get The Kindle Version
  • Sale! One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    $13.95 Original price was: $13.95.$12.05Current price is: $12.05.     Add to cart
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  • Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$6.95Current price is: $6.95.
  • If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD) If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD) $22.95
  • How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD) How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.
  • Getting The Most From Annual Reviews For EMPLOYEES - Helpcard (KINDLE) Getting The Most From Annual Reviews For EMPLOYEES - Helpcard (KINDLE) $12.95 Original price was: $12.95.$10.95Current price is: $10.95.
  • Learn to control your anger Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.
  • If It Wasn't For The Customers I'd Really Like This Job (IN PRINT) If It Wasn't For The Customers I'd Really Like This Job (IN PRINT) $21.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Referring Customers Properly – A Customer Service Skill
  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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