Both Parents And Teachers Make These Five Mistakes When Talking To Each Other
…and it’s the kids that suffer When CNN ran a series of articles about what parents want to say to teachers, and what teachers want to say to parents, thousands of comments ensued, many of them aggressive, and attacking —…
How The Employee Engagement ‘Movement’ Has Failed Both Organizations and Employees
…the diversion of money to support useless employee engagement practices is just one issue. According to estimates by Bersin at Deloitte, companies are spending about three quarters of a billion dollars on attempts to improve “employee engagement, and that number…
Antidotes to Toxic Communication: Ten Prescriptions In A Nutshell
Toxic communication is often below the level of consciousness and can occur without intending Verbal abuse can take several forms. There’s the in your face yelling and swearing that we are all familiar with. Subtle verbal abuse is a bit…
The Biggest Myth/Misconception About Communication? — Verbal, Nonverbal, Meharabian, Mehrabian
Verbal and Non-verbal Contributions To Meaning Poor old Albert Mehrabian. His research on the contributions of verbal and nonverbal components of communication are the most misunderstood, misattributed, and confused amongst all the communications discussions around the world. And what’s worse, they…
A Vision of Customer Service For THIS Millennium
…The traditional approach to customer service sure as hell isn’t resulting in better service, so something different needs to happen November 11 is a day to remember and honor those who fought for our freedoms and quality of life, and…
Five Steps To Being A Superstar Teammate
The steps are simple to think about, and hard to actually put in place. Are you up for it? Stop The Blaming Cycle Often teams get bogged down in blaming members when things go wrong. As a team member you…
The Myth of Constructive Criticism
It can be constructive or it can be criticism, but calling something both is a cop-out One of the great myths of modern pop communication is the notion that it’s possible to criticize someone — even bully them, provided we…
A Simple Reality Based Method For Defining Personal and Corporate Values
Both Ends Exercise To Nail Down Meaning Of Specific Values Editor’s Note: In part I of this series we discussed the importance of congruency between espoused and enacted values and beliefs, and the problems that arise as the gap between…
Stamping Out Blame: What Managers And Leaders Can DO!
Conflict Management And Resolution Series: #2 Stamping Out Blame: What Can Leaders And Managers DO? (Part 2 of 2) Note: In Part 1, we talked about how important it is to move away from a blaming culture, which is prevalent…
Kill Blame In Your Organization, Switch To Problem-Solving Part 1
Conflict Management And Resolution Series: #1 Exorcise Blame In Your Company (Part 1) In this two part article, which is a part of our new series on managing and resolving conflict, we look at how leaders can move their organizations…
10 Ways To Modernize Performance Reviews & Performance Management
Despite all the technological innovations, and shifts in THINKING about employee performance, how to measure it, and how to evaluate it, performance management and appraisal still has both feet firmly planted in a manufacturing and production mindset. The problem is…
