Category: Articles
Using Self-Talk to Stay Balanced In The Face Of Bullying/Verbal Attacks
Focus on what you CAN control during unpleasant interactions Self-talk is at the core of staying calm and in control in the face of difficult situations. Simply put, self-talk refers to the words and thoughts we say to ourselves. Even…
Startup Strategy: Avoid Death Via Shotgunning/Loss of Focus
Lack of focus can kill your startup in the first year It’s understandable that a small business owner, faced with the need to make a living and put food on the table, may want to use a shotgun approach to…
For Managers and Human Resources Staff: Conducting The Exit Interview
There’s gold to be found when employees leave. Here’s how to mine it. The exit interview is a critical tool for both organization improvement, and management development. If organizations are to improve they need to know why an employee is…
Managers Tend To Ignore Bullying To The Detriment of Their Organizations, and Their Staff
Seven actionable things managers can do when they realize that bullying is going on on their watch A manager needs to bring plain old civility to the area which he controls and bring a peaceful working environment to an otherwise stress filled…
Both Parents And Teachers Make These Five Mistakes When Talking To Each Other
…and it’s the kids that suffer When CNN ran a series of articles about what parents want to say to teachers, and what teachers want to say to parents, thousands of comments ensued, many of them aggressive, and attacking —…
How The Employee Engagement ‘Movement’ Has Failed Both Organizations and Employees
…the diversion of money to support useless employee engagement practices is just one issue. According to estimates by Bersin at Deloitte, companies are spending about three quarters of a billion dollars on attempts to improve “employee engagement, and that number…
Antidotes to Toxic Communication: Ten Prescriptions In A Nutshell
Toxic communication is often below the level of consciousness and can occur without intending Verbal abuse can take several forms. There’s the in your face yelling and swearing that we are all familiar with. Subtle verbal abuse is a bit…
The Biggest Myth/Misconception About Communication? — Verbal, Nonverbal, Meharabian, Mehrabian
Verbal and Non-verbal Contributions To Meaning Poor old Albert Mehrabian. His research on the contributions of verbal and nonverbal components of communication are the most misunderstood, misattributed, and confused amongst all the communications discussions around the world. And what’s worse, they…
A Vision of Customer Service For THIS Millennium
…The traditional approach to customer service sure as hell isn’t resulting in better service, so something different needs to happen November 11 is a day to remember and honor those who fought for our freedoms and quality of life, and…
Five Steps To Being A Superstar Teammate
The steps are simple to think about, and hard to actually put in place. Are you up for it? Stop The Blaming Cycle Often teams get bogged down in blaming members when things go wrong. As a team member you…
The Myth of Constructive Criticism
It can be constructive or it can be criticism, but calling something both is a cop-out One of the great myths of modern pop communication is the notion that it’s possible to criticize someone — even bully them, provided we…
