Category: Articles
Why Did the US Block a Canadian Professor From His Own Book Event? (Important Link)
Why Did the US Block a Canadian Professor From His Own Book Event? Nathan Kalman-Lamb was barred entry into the US. This is a harbinger of the dark political future that Trump is ushering in If you travel to the…
Conflict & Cooperation In The Workplace
Conflict & Cooperation In The Workplace — Is Conflict Bad? Many of us think that conflict is always bad. That’s not true. There are actually two kinds of conflict that occur, and learning which is which will help you handle…
Machines Can’t Replace The Human Touch — Literally: The Limits Of Technology For Customer Service
In “Has Technology ‘Hit The Wall’ In Improving Customer Experience and Customer Service?” we examined the hypothesis that technology has hit a wall in terms of improving customer service. While companies continue to rely on machines to cut human costs, that has…
Leaders Need Information To Succeed — Are You Getting It?
Summary: Leaders at all levels in any organization need information to be able to make informed decisions. Unfortunately, there is a natural tendency for those within an organization to hesitate in delivering information that is negative or disappointing, or, points to…
Career Stuck? It May Be Because You “Fight Dirty” At Work
Learning To “Fight Fair” Important For Career Advancement You may be familiar with the research that tells us that the best predictor of marriage success or failure is HOW couples manage their conflict. When considering what employees to keep, and…
Understanding Your Communication INTENT vs. the Communication MEANING
Learning More About The Power of Language For more on interpersonal and business communication (including social media) visit the Communication Resource Center If there’s a best jumping off point for learning about the power of language, and fine tuning how…
What You Need To Know About Using WordPress For Your Small Business
It’s A Trade off For Small Businesses Using WordPress When I search online for a service, menu or product, I often end up on WordPress sites that literally make me cringe. Many of them consist of one or two pages,…
What You Don’t Say Determines The Quality Of Your Communication & Relationships
We know that “good” talk smooths and builds relationships, whether with family, or friends or in the workplace. Supportive listening and compliments are important in building a good foundation of trust and mutual respect. Yet there’s the other side of the…
Social Media Not Enough: Eight More Reasons Your Business Needs A Website
(Second in a series on why small businesses should not rely on social media platforms, like LinkedIn and Facebook.) The first in the series is available here.) #8 Your Profile/About Page On social media your profile is the main way…
Social Media Not Enough For Small Business: You Need A Website
20 Reasons You Need A Website For Your Business: Social Media Presence Is NOT Enough These days most small businesses jump into the social media space — primarily on Facebook, LinkedIn, Bebee and other similar platforms. They lose out on…
Toxic Organizations Cause Conflict — The Remedy Is Leadership
Welcome to the fire of an unhealthy workplace. Leadership may be the cure Summary: Some organizations have climates that are unhealthy for those that work in them. We call these organizations toxic organizations. Within toxic organizations conflict thrives like weeds….
