Category: Articles
Antidotes to Toxic Communication: Ten Prescriptions In A Nutshell
Toxic communication is often below the level of consciousness and can occur without intending Verbal abuse can take several forms. There’s the in your face yelling and swearing that we are all familiar with. Subtle verbal abuse is a bit…
The Biggest Myth/Misconception About Communication? — Verbal, Nonverbal, Meharabian, Mehrabian
Verbal and Non-verbal Contributions To Meaning Poor old Albert Mehrabian. His research on the contributions of verbal and nonverbal components of communication are the most misunderstood, misattributed, and confused amongst all the communications discussions around the world. And what’s worse, they…
A Vision of Customer Service For THIS Millennium
…The traditional approach to customer service sure as hell isn’t resulting in better service, so something different needs to happen November 11 is a day to remember and honor those who fought for our freedoms and quality of life, and…
Five Steps To Being A Superstar Teammate
The steps are simple to think about, and hard to actually put in place. Are you up for it? Stop The Blaming Cycle Often teams get bogged down in blaming members when things go wrong. As a team member you…
The Myth of Constructive Criticism
It can be constructive or it can be criticism, but calling something both is a cop-out One of the great myths of modern pop communication is the notion that it’s possible to criticize someone — even bully them, provided we…
A Simple Reality Based Method For Defining Personal and Corporate Values
Both Ends Exercise To Nail Down Meaning Of Specific Values Editor’s Note: In part I of this series we discussed the importance of congruency between espoused and enacted values and beliefs, and the problems that arise as the gap between…
