Category: Management/Leadership
Introduction To “Radical Customer Service”
The Miserable State Of Customer Service in 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021…. Each minute of every day, 24 hours a day, there are 32,343 Google searches for the phrase “customer service”. That’s JUST on Google, not any…
Leaders are Born, Leaders are Made — Two Leadership Myths
False Dichotomy Makes For A Confusing Myth About Leaders If you’ve look at any literature on leadership, you’ll certainly have come across the statement — Leaders are made. You have almost certainly come across the term “ born leader” as used in…
Startup Strategy: Avoid Death Via Shotgunning/Loss of Focus
Lack of focus can kill your startup in the first year It’s understandable that a small business owner, faced with the need to make a living and put food on the table, may want to use a shotgun approach to…
For Managers and Human Resources Staff: Conducting The Exit Interview
There’s gold to be found when employees leave. Here’s how to mine it. The exit interview is a critical tool for both organization improvement, and management development. If organizations are to improve they need to know why an employee is…
Managers Tend To Ignore Bullying To The Detriment of Their Organizations, and Their Staff
Seven actionable things managers can do when they realize that bullying is going on on their watch A manager needs to bring plain old civility to the area which he controls and bring a peaceful working environment to an otherwise stress filled…
How The Employee Engagement ‘Movement’ Has Failed Both Organizations and Employees
…the diversion of money to support useless employee engagement practices is just one issue. According to estimates by Bersin at Deloitte, companies are spending about three quarters of a billion dollars on attempts to improve “employee engagement, and that number…
