Category: Management/Leadership

Employee Empowerment Can Meet Up With Resistance and Conflict Empowering Employees Can Yield Unexpected Conflict and Resistance! Thorny Problems Empowerment Difficulties Question:  Over the last few month I have been trying to encourage my staff to take on more responsibility,…

Managers Must Communicate More Effectively To Be Good Managers Hints and tips to help managers improve their communication skills Research indicates that managers spend somewhere between 50% – 80% of their total time communicating in one way or the other. …

Learn to deal with negative people at work Attacking negativity in the workplace: Organization Improvement Turning Around Negative Attitudes At one time or another, organizations develop an over-abundance of  “negative energy” or attitudes.  Sometimes they can be linked to  organizational trauma,…

Harnessing the power of renegade and maverick employees Sometimes the most creative are the most difficult to manage. Learn how to deal with renegades and mavericks Managing The Maverick Employee Management Challenges Understanding The Maverick He seems to march to…

It’s a very odd question…but an important one in government. One of the worst feelings a government manager, executive or supervisor can experience is that dreadful sinking feeling that occurs when it is discovered that something bad you should have…

Unhealthy Workplaces – Toxic Organizations Toxic Organizations Cause Conflict – The Remedy Is Leadership Summary: Some organizations have climates that are unhealthy for those that work in them. We call these organizations toxic organizations. Within toxic organizations conflict thrives like…

Special Report  Internal Communication Strategies – The Neglected Strategic Element Most organizations, be they public or private understand the importance of strategic communication with customers and/or stakeholders. Hence we have marketing and communication specialists to produce communication plans for external…

They usually do the most repetitive job tasks. They answer the phones, keep things organized, keep track of finances, make sure you have what you need when you need it, and are often the first contact a customer or member…

They usually do the most repetitive job tasks. They answer the phones, keep things organized, keep track of finances, make sure you have what you need when you need it, and are often the first contact a customer or member…

In a previous article we discussed the plight of Mary Duncan, Director of the Income Security Branch, who had to contend with John, the human speed bump. John’s tended to shoot holes in new ideas, procrastinate, and generally hold to…

It doesn’t matter who you are speaking to. Whether to a group of a thousand, a radio or television audience, or one person in the privacy of your office, much depends on your ability to come across in a credible…