Category: Communication & Conflict
Dealing With Negative Customer Comments In Social Media: Priorize, Triage
You don’t have to respond to all negative customer comments made about you on social media. In fact, often it’s not worth responding, because the people who saw the initial complaint are unlikely to even see your response. This is…
How to explain company policy when customer is angry?
Answering Angry, Frustrated And Abusive Customers In an ideal world, your customers would understand your policies and procedures and abide by them. You know we don’t live in an ideal world.Whether it’s a policy regarding return of merchandise in the…
Keys To Stopping Bullying and Difficult Behaviors
When a bully figures out his/her nasty ways aren’t working, they tend to move on. Here’s how to send the message, “It isn’t going to work with me” It Isn’t Going to Work with Me One interesting thing about difficult…
Finding And Choosing A Therapist Who Works For You
Looking for a good fit, and profiting from your interactions with a therapist PLUS some warning signs Congratulations On Your Courage Although getting involved in therapy is more common than ever, it still takes courage to recognize you have a…
Using Self-Talk to Stay Balanced In The Face Of Bullying/Verbal Attacks
Focus on what you CAN control during unpleasant interactions Self-talk is at the core of staying calm and in control in the face of difficult situations. Simply put, self-talk refers to the words and thoughts we say to ourselves. Even…
Managers Tend To Ignore Bullying To The Detriment of Their Organizations, and Their Staff
Seven actionable things managers can do when they realize that bullying is going on on their watch A manager needs to bring plain old civility to the area which he controls and bring a peaceful working environment to an otherwise stress filled…
