Category: Communication & Conflict
The Ten Commandments For Communicating “Peacefully” With Even Difficult People
Change your communication, change your relationships at home and at work. We live in an environment where even our leaders are demonstrating insulting, confrontational behavior, and that has spread to the general population. We currently live in a very aggressive…
Five Powerful Conflict Management Strategies (Complete Paid Version)
Five Powerful Conflict Management Strategies (Complete Paid Version):Learn to choose the best conflict management approach to suit the situation: No more knee-jerk reactions. The following was originally published as part of our LearnBytes Series, and entitled “Using Your Head To…
Stop Lying To Yourself And Others About “Not Having Time”
Time is a concept by which we measure what’s important, and what’s not. It’s NEVER about how much time you have, or haven’t. How many times have YOU said to someone “I don’t have time to do that”? Or how many…
How To Establish Credibility and Reduce Resistance in Presentations
It doesn’t matter who you are speaking to. Whether to a group of a thousand, a radio or television audience, or one person in the privacy of your office, much depends on your ability to come across in a credible…
Dealing With Negative Customer Comments In Social Media: Priorize, Triage
You don’t have to respond to all negative customer comments made about you on social media. In fact, often it’s not worth responding, because the people who saw the initial complaint are unlikely to even see your response. This is…
How to explain company policy when customer is angry?
Answering Angry, Frustrated And Abusive Customers In an ideal world, your customers would understand your policies and procedures and abide by them. You know we don’t live in an ideal world.Whether it’s a policy regarding return of merchandise in the…
