Category: Communication & Conflict
“Customer Wars”: Worst Show On Television Is Harmful
“Customer Wars” is a reality TV series that purports to document heated conflicts between customers and service workers across various industries. While the show aims to provide entertainment through dramatic confrontations, it ultimately presents a problematic and potentially harmful portrayal…
Are You Screwing Up Your Online Comments & Damaging Your Business?
Case study/examples on what’s wrong with the your “best practices” Below are examples of an “internet savvy” marketer who makes all the mistakes you can make when commenting on LinkedIn. I bet you make them too. Explanations follow. LinkedIn is…
Applying Bacal’s Law of Meaningless Utterances
Uncovering empty words, meaningless phrases, and other bullshit people fling.about People say all sorts of things, and make all kinds of statements. Some of those are very meaningful, even profound and worth paying attention to. But a good percentage of…
Can Praise Be Condescending and Toxic? You Bet
When praise and compliments are toxic even when you mean well It’s probably fair to say that all of us appreciate and need praise from others. Or positive feedback, whether emotionally based or task based (see The Uncommon Art of…
The Three Boorish Buckets Of Social Media Comments — Are You A Social Media Boor?
Feedback To Dumb As Rocks People We’re all familiar with the boorish communicators that often frequent cocktail parties or networking events. Blessed with apparent gregariousness coupled with a complete disregard for the interests and concerns of the people they talk…
Fighting Verbal Abuse: Step 1 — Knowing You Are “Under Attack” (Free Version)
The contents of this article is available in printable pdf format, so you can print it and keep it close by. Identifying Subtle Verbal Abuse Learnbytes is jam packed with the same content presented here. Click to order and download…
