Author: Robert Bacal

In my short article entitled Has technology improved the customer experience in most companies? I put forth a number of reasons why technology is making customer service and customer experience worse. Here’s a typical 24 hour day — my day, in fact….

This is an excerpt from Perfect Phrases For Managing Your Small Business, which is available in book stores and at amazon. Please click the picture for more information. It happens to every small business owner. You get tired. Your motivation…

It’s often the case that small businesses exist in a market that includes at least one, and often many other LARGE businesses or chains. On the surface of it, it would seem that the small business is in competition with…

Oddly enough, the Millennial Generation, also referred to as Gen-Y, is not so well defined, even when it comes to the boundaries for who fits and who doesn’t. One common range runs from 1980–2000 although some people use a narrower…

Estimates are that companies are spending around one BILLION dollars a year on improving “employee engagement”. It’s the new “thing”, the new management fad that is sucking money out of corporate budgets that could be going into concrete improvements for…

The training and motivational speaker industry is a strange one where, in some cases, huge amounts of money are paid for minimal amounts of time and zero results. For more on organizational learning, motivational speakers and training visit The Training…