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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

subtle abuse

 Robert Bacal

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  • Sale! Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)

    Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)

    $12.95 Original price was: $12.95.$4.95Current price is: $4.95.     Add to cart
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Featured Products

  • If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD) If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD) $22.95
  • Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) $38.95
  • Perfect Phrases For Managing A Small Business (KINDLE) Perfect Phrases For Managing A Small Business (KINDLE) $9.99
  • Learn to control your anger Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.
  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE) Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE) $14.95 Original price was: $14.95.$9.97Current price is: $9.97.
  • Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF) Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF) $12.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Referring Customers Properly – A Customer Service Skill
  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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