Growth tools you can use NOW!
Performance Management - A Briefcase Book (2nd Edition) (IN PRINT)
Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF)
$12.95
Strategic Planning Mini-Guide Pack (PDF DOWNLOAD)
Defusing Hostile Customers Techniques (PDF DOWNLOAD)
$12.95
Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON)
$14.49
What You Need To Know About Conversational Cons (PDF DOWNLOAD)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
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