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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

improve performance

 Robert Bacal

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  • Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF)

    Diagnosing Performance Problems – Getting To Root Causes (DOWNLOAD PDF)

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Featured Products

  • Perfect Phrases For Customer Service (McGraw-Hill - KINDLE) Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)
    Rated 5.00 out of 5
    $9.99
  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD) Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD) $14.95 Original price was: $14.95.$9.97Current price is: $9.97.
  • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD) Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$11.95Current price is: $11.95.
  • Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) $12.95 Original price was: $12.95.$12.94Current price is: $12.94.
  • Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) $12.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
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  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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