Growth tools you can use NOW!
The Uncommon Art And Science Of Giving Feedback (KINDLE)
Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD)
Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)
How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD)
Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)
$12.95
Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Phone:(613) 764-0241
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario
Canada, K0A 1M0
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