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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

defuse anger

 Robert Bacal

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  • Sale! Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD)

    Building Bridges Between Home And School: The Educator’s/Teacher’s Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD)

    $14.95 Original price was: $14.95.$9.97Current price is: $9.97.     Add to cart
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  • Making Performance Management & Appraisal VALUABLE (PRINT) Making Performance Management & Appraisal VALUABLE (PRINT) $24.95 Original price was: $24.95.$12.95Current price is: $12.95.
  • Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) $12.95 Original price was: $12.95.$12.94Current price is: $12.94.
  • How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD) How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.
  • Dealing WIth A Disappointing Performance Evaluation (KINDLE) Dealing WIth A Disappointing Performance Evaluation (KINDLE) $14.49 Original price was: $14.49.$9.97Current price is: $9.97.
  • Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) $12.95
  • If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD) If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD) $22.95

Newest Additions

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  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
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  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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