Producing Hassle-Hunters – Every Employee A Quality Specialist
Want Employee “Engagement”? Start With Hassle Hunting, A Value Added Process Contrary to what many executives think, the information essential to improved productivity and efficiency does not reside in the executive suite, but in the minds of the people who…
Assertiveness Doesn’t Always Work
Assertiveness In Theory and In Practice A Limitation On Assertiveness Effectiveness There’s no question that being assertive is a better way to communicate your needs and wants, at least compared to being aggressive, or just accepting situations that cause you…
How does listening to others increase the likelihood others will listen to me?
Does Listening Increase the Chance That We Will Be Heard We have a tendency to be more interested in speaking and being heard, than in listening and hearing and understanding others. Most of us are afflicted with this minor touch…
What are the major barriers to listening that I should consciously try to overcome?
Taking steps to be a better listener Effective listening doesn’t just happen. It takes some work and diligence to improve. Here are some of the most common barriers to effective listening from the point of view of the listener. You…
What is “critical listening?”
Critical listening is a form of listening that is usually not mentioned, since it involves analysis, critical thinking and judgment. Making judgments during listening is often considered as a barrier to understand a person, and there’s a lot of truth…
What is “dialogic listening?”
The University of Colorado website has, in addition to a definition of dialogic listening, a great glossary of listening and communication terms and defintion. It defines dialogic listening as: Dialogic listening is similar to active listening, although it emphasizes conversation…
Why does my attention drift when I’m listening?
Relax! It’s normal to have your attention drift when you are listening — even when you are actually trying. Your ability to focus your attention and listen can be developed by practice, and self-awareness, but it’s useful to understand why…
What are extended attempts to win? (Communication that fails)
Attempts To Win an Argument Often Backfire and Create Poor Communication You may be familiar with the phrase “For every action there is an equal and opposite reaction”, taken from the world of physics. The same principle applies to communication,…
What is unsolicited advice? Why is it a communication killer?
Good intentions don’t always make effective communication or better relationships. You might mean well. You want to help. You offer advice to someone without being asked. They get mad. You get mad because the other person isn’t appreciating your effort….
What are blaming comments and why is the blame game pointless and destructive?
We live in a society that seems to value finding people to blame when things go wrong rather than to identify how to prevent things from going wrong again in the future. So, it’s not surprising that individuals often got…
What are overstatements and generalizations?
Blatant generalizations are essentially “overstatements”, or exaggerations, and usually contain words like always, never, every time, etc. Apart from the fact that these kinds of generalizations are almost always inaccurate, untruthful, or plain wrong, their use tends to provoke other…
