Category: Articles
Introduction To “Radical Customer Service”
The Miserable State Of Customer Service in 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021…. Each minute of every day, 24 hours a day, there are 32,343 Google searches for the phrase “customer service”. That’s JUST on Google, not any…
How to explain company policy when customer is angry?
Answering Angry, Frustrated And Abusive Customers In an ideal world, your customers would understand your policies and procedures and abide by them. You know we don’t live in an ideal world.Whether it’s a policy regarding return of merchandise in the…
Keys To Stopping Bullying and Difficult Behaviors
When a bully figures out his/her nasty ways aren’t working, they tend to move on. Here’s how to send the message, “It isn’t going to work with me” It Isn’t Going to Work with Me One interesting thing about difficult…
Finding And Choosing A Therapist Who Works For You
Looking for a good fit, and profiting from your interactions with a therapist PLUS some warning signs Congratulations On Your Courage Although getting involved in therapy is more common than ever, it still takes courage to recognize you have a…
Before You Make Major Life and Relationship Decisions During Stressful Times/Covid, Read This
It’s remarkable that virtually every person on the planet is dealing with the confusion, depression and fears resulting from the Covid-19 pandemic. Every person…that’s probably unprecedented in history. Media reports research that states that divorces are up, and more and…
Marriage Not Safe, New Research Suggests
Marriage Much Riskier Thing Than Previously Thought It’s often been suggested that married couples actually live longer than unmarried people, and there’s some research to suggest that it the case. With a shift away from formal marriage, researchers are re-visiting…
The Never Ending Interviews: To Grow OR Not To Grow A Business
Robert Bacal discusses the pros and cons of business growth in the first in a new series, entitled “The Never Ending Interviews” Q: Robert, you’ve just semi-retired after twenty five years running Bacal & Associates as a solo business. Was there…
Never Ending Interviews: Expecting Minimum Wage Customer Service Staff To Act As If They Are Slaves
Q: I noticed that you had a brief conversation with @altmilan who suggested that people on both sides of the customer equation (employees/companies AND customers) sometimes confuse service with servitude. Can you expand on this a bit? A: Actually, that was Milan’s…
Why Your Twitter Marketing Efforts Are Doomed To Failure
Learn about sales funnels, churn, attrition and deceiving metrics. Here’s the scenario. The social media platform you use indicates you have 25,000+ followers, or friends or people who should be reading and responding to your business related social messages. But…
Leaders are Born, Leaders are Made — Two Leadership Myths
False Dichotomy Makes For A Confusing Myth About Leaders If you’ve look at any literature on leadership, you’ll certainly have come across the statement — Leaders are made. You have almost certainly come across the term “ born leader” as used in…
Why It’s So Hard To Market On Twitter
If a tweet falls in the forest, does anybody hear? Tweets are wisps In the wind, and have less influence than most think There are so many reasons why social media has exploded in popularity, but let’s look at what…
