Category: Management/Leadership
The Biggest Determinants Of Employee Effort Are Beyond The Control Of Employers
Companies Don’t Have It Within Their Power To Increase Employee Engagement and Employee Effort One of the assumptions underlying company efforts to improve employee engagement is that the company is in control of the factors that will increase it. After…
Fundamental Confusion: Employee Engagement As Means, Or As Ends
Confusion About Employee Engagement As Tool Or As Goal One of the criticisms leveled at the employee engagement movement is that when companies forge ahead at attempting to improve engagement, they forget that employee engagement is not the important goal….
Impossible To Assess The Value Of Employee Engagement Efforts
Companies Unable To Evaluate Success of Employee Engagement Efforts In a perfect world, it would be important for companies that invest in anything to be able to evaluate whether that investment returns value to the company. Companies evaluate their marketing…
Visiting The Long History of Political Attack Language
From Wit And Humor To Verbal Assassination If you have been around for enough elections, you may have noticed that the election campaign of 2016 seems like the bloodiest attack mode campaign ever. And you might be correct. It’s hard…
The Myth of Constructive Criticism: Often An Excuse For Abuse
The Power of Language One of the great myths of modern pop communication is the notion that it’s possible to criticize someone — even bully them, provided we ask first to provide “constructive criticism”. We actually believe that by tacking…
Anger Self-Control: Venting Versus Letting Go Are Different
There’s a myth about anger that goes back a long time. I call it the steam kettle syndrome. The idea is that anger is like steam in a kettle on the stove. So long as there is heat, the steam builds…
How To Prepare For Your Performance Review
Introduction Employee reviews are an essential part of professional growth and development. They provide an opportunity for both employees and employers to discuss performance, set goals, and identify areas for improvement. To make the most out of your employee review,…
Small Business: Start With The Right Vision For What Your Business is About: The SINGLE Thing I Did To Launch 25 Years of Small Business Success
To celebrate my 25th anniversary in business, I’m sharing some of my stories and reflections on being successful for a quarter century. I suspect that the decisions that make enduring impact on small business success are not the huge mega…
Fifteen Strategies To Compete With Large Corporations If You Are a Small Business
Small businesses can adopt various strategies to compete effectively with large corporations. While large corporations often have significant resources, small businesses can leverage their agility, personalized service, and community connections to gain a competitive edge. Here are some strategies small…
Are You Attracting the Wrong Customers To Your Small Business? You’d Better Think About It
I’m sitting in a Studio 6 motel room, with almost know sleep after dealing with a group of young people partying across the hall, and IN THE HALL 2 feet from my room. I’ve had a similar problem in another…
Customer Service Only As Good As What YOU Create
Business owners set the tone when it comes to how customers are treated in a small business. When you see these words: Customer Service, what comes to mind? Speedy service? Low prices? A ‘no-questions-asked’ return policy? Okay, these attributes certainly…
