Category: Management/Leadership
Managers: Don’t Be A Victim Of Your Difficult Employee
Learn why managers all too often delay dealing with toxic employees Here’s a little paradox for you. To manage a difficult person, it is absolutely essential that you avoid becoming a victim of that person. However, to avoid becoming a victim, guess…
How Effective Reviews Differ From Ineffective Ones
Yes, there is such a thing as an effective performance review. Here’s how to get there. Unclear vs. Clear Definition There are currently a lot of definitions and different terms used to describe meetings where performance is discussed. For example,…
Social Facilitation and Disinhibition — How We Are Affected By Others And End Up Believing In…
In the Trumpworld, here’s how popular becomes “true” In this election year, Trump does a number of things to try to influence voters’ beliefs and actions. Psychology can help us both understand and protect ourselves from being unduly influenced by…
The Blaming Manager Versus The Problem Solver
Do you empower staff to solve problems or blame for past sins? Part of the mind-set needed to help you stay balanced, your feet firmly on the ground, involves understanding the difference between a blaming mind-set and a problem-solving mind-set….
Common Managerial Mistakes Series: Performance Appraisal Goofs
If it wasn’t for the managers, communication about employee performance could work very well. Here are common errors Performance appraisals are probably the most misused, and goofed-up management tool in existence. Starting from misunderstanding the whole point of appraisals, right…
Over Empowering Employees — Common Managerial Mistake Series
Managers, influenced by the “employee empowerment” buzz of the late ‘90’s sometimes place too much emphasis on insisting that ALL employees exercise more power, discretion and decision-making in their jobs. The result can be the appearance of indecisiveness on the…
Common Managerial Mistakes: Confusing Evaluation Forms With Performance Review Process
In most companies, managers are expected to complete forms or otherwise document what occurs during performance review meetings. We’ll explain why this expectation exists. But before we get to that, let’s discuss some issues about performance reviews and forms. Confusion…
Introduction To “Radical Customer Service”
The Miserable State Of Customer Service in 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021…. Each minute of every day, 24 hours a day, there are 32,343 Google searches for the phrase “customer service”. That’s JUST on Google, not any…
Leaders are Born, Leaders are Made — Two Leadership Myths
False Dichotomy Makes For A Confusing Myth About Leaders If you’ve look at any literature on leadership, you’ll certainly have come across the statement — Leaders are made. You have almost certainly come across the term “ born leader” as used in…
Startup Strategy: Avoid Death Via Shotgunning/Loss of Focus
Lack of focus can kill your startup in the first year It’s understandable that a small business owner, faced with the need to make a living and put food on the table, may want to use a shotgun approach to…
For Managers and Human Resources Staff: Conducting The Exit Interview
There’s gold to be found when employees leave. Here’s how to mine it. The exit interview is a critical tool for both organization improvement, and management development. If organizations are to improve they need to know why an employee is…
