Category: Communication & Conflict
Winning With The Impossible Colleague: You can’t shoot difficult colleagues, but you can manage the relationship to reduce aggravation and disruption
The Challenge For the past few years I have had to work fairly extensively with a colleague who is just impossible. He is arrogant, stubborn, sometimes abusive, and acts like he is right about almost everything. At first I tried…
Uncommon Comments On Social Media and Human Communication
As social media moves into a more mature phase, there’s still a lot we don’t know about its usefulness to the majority of businesses. Below are a number of short snippets, quotes and comments on social media. Whether they are…
Dealing With The Human Road Runner Employee
In a previous article we discussed the plight of Mary Duncan, Director of the Income Security Branch, who had to contend with John, the human speed bump. John’s tended to shoot holes in new ideas, procrastinate, and generally hold to…
Be Credible. Be Trusted. Persuade. Lead: Ten tips. Learn the gentle art of persuasion and leadership. Lead so people follow.
It doesn’t matter who you are speaking to. Whether to a group of a thousand, a radio or television audience, or one person in the privacy of your office, much depends on your ability to come across in a credible…
What Is The Viewers Distortion Syndrome as It Applies To Social Media
How We Overestimate the Reach and Influence of Social Media Tools The “Viewers Distortion Syndrome” is a term developed by Robert Bacal to describe the situation where the number of viewers, or communication recipients is drastically OVER-ESTIMATED. It works like…
Exploring the Satir Modes: Understanding Communication Dynamics for Healthy Relationships
Introduction: Communication is the cornerstone of human interaction, shaping the dynamics of relationships, whether personal or professional. Virginia Satir, a renowned family therapist, introduced the concept of Satir Modes, offering a framework to comprehend various communication patterns and their impact…
The MAIN Difference For Writing On Social Media
Social Media Readers Want To “Get To Know You? What’s The Main Difference Between Writing For Print, and Writing For Major Social Media Platforms? The biggest difference between the more formal writing one reads in newspapers (or used to) and…
Navigating the Divide: Writing for Social Media versus Writing for Print
Introduction In the modern landscape of communication, the realms of social media and print media stand as two formidable pillars. Each possesses its own unique set of conventions, audiences, and purposes. Writing for these distinct platforms requires an understanding of…
Eight bad habits that impede listening – part II
Ineffective Habits – Barriers To Listening …continued. View part I of Eight Bad Habits That Impede Listening Listening Only For Facts Effective communication is based on understanding both the factual content of what someone is saying, AND understanding the emotions,…
Credibility: Knowing The Difference Between “Understanding From The Outside” and Understanding From The Inside
Communicating Credibly Understanding From The Inside – Understanding From The Outside We all think we know how government works. I thought that, at least until I joined the government as an organizational and development consultant some years ago. I’d always…
Dealing With An Overly Positive Or Negative Employee
Maximize Their “Skills” and Encourage Flexibility Working With Or Managing The Overly Positive Or Overly Negative Employee “Empty Glass Is Full” employees, and the opposite, Full Glass Is Empty” empty employees can drive their co-workers and managers absolutely around the…
