Category: Communication & Conflict
Conflict & Cooperation In The Workplace
Conflict & Cooperation In The Workplace — Is Conflict Bad? Many of us think that conflict is always bad. That’s not true. There are actually two kinds of conflict that occur, and learning which is which will help you handle…
Machines Can’t Replace The Human Touch — Literally: The Limits Of Technology For Customer Service
In “Has Technology ‘Hit The Wall’ In Improving Customer Experience and Customer Service?” we examined the hypothesis that technology has hit a wall in terms of improving customer service. While companies continue to rely on machines to cut human costs, that has…
Leaders Need Information To Succeed — Are You Getting It?
Summary: Leaders at all levels in any organization need information to be able to make informed decisions. Unfortunately, there is a natural tendency for those within an organization to hesitate in delivering information that is negative or disappointing, or, points to…
Career Stuck? It May Be Because You “Fight Dirty” At Work
Learning To “Fight Fair” Important For Career Advancement You may be familiar with the research that tells us that the best predictor of marriage success or failure is HOW couples manage their conflict. When considering what employees to keep, and…
Understanding Your Communication INTENT vs. the Communication MEANING
Learning More About The Power of Language For more on interpersonal and business communication (including social media) visit the Communication Resource Center If there’s a best jumping off point for learning about the power of language, and fine tuning how…
What You Don’t Say Determines The Quality Of Your Communication & Relationships
We know that “good” talk smooths and builds relationships, whether with family, or friends or in the workplace. Supportive listening and compliments are important in building a good foundation of trust and mutual respect. Yet there’s the other side of the…
“Customer Wars”: Worst Show On Television Is Harmful
“Customer Wars” is a reality TV series that purports to document heated conflicts between customers and service workers across various industries. While the show aims to provide entertainment through dramatic confrontations, it ultimately presents a problematic and potentially harmful portrayal…
Are You Screwing Up Your Online Comments & Damaging Your Business?
Case study/examples on what’s wrong with the your “best practices” Below are examples of an “internet savvy” marketer who makes all the mistakes you can make when commenting on LinkedIn. I bet you make them too. Explanations follow. LinkedIn is…
Applying Bacal’s Law of Meaningless Utterances
Uncovering empty words, meaningless phrases, and other bullshit people fling.about People say all sorts of things, and make all kinds of statements. Some of those are very meaningful, even profound and worth paying attention to. But a good percentage of…
Can Praise Be Condescending and Toxic? You Bet
When praise and compliments are toxic even when you mean well It’s probably fair to say that all of us appreciate and need praise from others. Or positive feedback, whether emotionally based or task based (see The Uncommon Art of…
The Three Boorish Buckets Of Social Media Comments — Are You A Social Media Boor?
Feedback To Dumb As Rocks People We’re all familiar with the boorish communicators that often frequent cocktail parties or networking events. Blessed with apparent gregariousness coupled with a complete disregard for the interests and concerns of the people they talk…
