Category: FAQ’s and KNOWLEDGE BASES
The FAQ section (Frequently Asked Questions) provides shorter answers to common questions on topics relevant to this site: communication, planning, conflict, leadership and more coming. Available FAQ’s are accessible here.
What are the advantages and disadvantages of using open ended questions?
Like most communication techniques open ended questions work in some contexts, and are counter-productive in others. Open ended questions are good in situations where both parties want to understand each other, share control of the conversation, listen to each other,…
What is “responsiveness” and why is it so important in communication?
Responsiveness In Management And Leadership Responsiveness may be THE essential leadership skill. Being responsive in communication has a very specific, but obvious meaning once you know what it is, and responsiveness is absolutely critical for creating better relationships, trust, and…
Eight bad habits that impede listening – part II
Ineffective Habits – Barriers To Listening …continued. View part I of Eight Bad Habits That Impede Listening Listening Only For Facts Effective communication is based on understanding both the factual content of what someone is saying, AND understanding the emotions,…
Eight Bad Habits That Get In The Way Of Listening – Part I
Bad habits will interfere with your ability to listen and hear It’s fair to say that in our society, we give lip service to the importance of listening to others but in practice we do not live in a society…
What Is Assertive Communication?
Overview of Assertive Communication The Core Principles of Assertive Communication Assertiveness, or assertive communication has become a commonly trained method to help people communicate so that, at least theoretically, both parties can talk about, and have their needs met in…
Assertiveness Doesn’t Always Work
Assertiveness In Theory and In Practice A Limitation On Assertiveness Effectiveness There’s no question that being assertive is a better way to communicate your needs and wants, at least compared to being aggressive, or just accepting situations that cause you…
