Category: FAQ’s and KNOWLEDGE BASES
The FAQ section (Frequently Asked Questions) provides shorter answers to common questions on topics relevant to this site: communication, planning, conflict, leadership and more coming. Available FAQ’s are accessible here.
What is cooperative communication?
Cooperative communication is a term coined by Robert Bacal in the 1990’s to describe communication techniques that tend to encourage people to work together, or cooperate (hence the name). The opposite of cooperative communication, he called confrontational communication. After working…
What is confrontational communication?
Confrontational communication is communication (the way we interact) that tends to anger, create unnecessary conflict, and damage relationships at home and at work. It was defined by Robert Bacal, along with it’s opposite, cooperative communication Confrontational communication involves a wide…
Why is it important that all parties in communication have the “same type of conversation?
Different Communication Purposes Breeds Misunderstanding People communicate for different reasons and in different ways. There are different kinds of conversations. When two people are communicating for different purposes, or having “different conversations”, there’s a good possibility that conflict and misunderstanding…
Why and how is email communication different from any other medium? And some communication theory to boot.
To understand how electronic mail is different than ANY other medium we need to look at a little bit of painless communication theory. Before we do, a comment on some models of communication you may have come across in the…
Can you provide practical tips and suggestions to improve email communication?
The following is an excerpt from Conflict Prevention in the Workplace — Using Cooperative Communication When sending e-mail always reread what you have written before sending it on. Read it twice (at least) — once for content (does it say…
Why Is E-mail More Prone to Creating Unnecessary Conflict?
If you have any experience on the Internet or using your company’s internal email system, you probably realize that there is a great deal of very poor confrontational communication that occurs in the electronic medium. Why is that the case?…
