Category: FAQ-Communication
Why do the same words mean different things to different people?
People get perplexed because they may say something (a word, phrase or sentence) to one person and get one reaction and say the exact same thing to anther person, and get a completely different, or even opposite reaction. Don’t words…
What is cooperative communication?
Cooperative communication is a term coined by Robert Bacal in the 1990’s to describe communication techniques that tend to encourage people to work together, or cooperate (hence the name). The opposite of cooperative communication, he called confrontational communication. After working…
What You Don’t Say Counts: “You Don’t Say?” Good!
What You Don’t Say Determines The Relationship We know that “good” talk smooths and builds relationships, whether with family, or friends or in the workplace. Supportive listening and compliments are important in building a good foundation of trust and mutual…
Can you provide practical tips and suggestions to improve email communication?
The following is an excerpt from Conflict Prevention in the Workplace — Using Cooperative Communication When sending e-mail always reread what you have written before sending it on. Read it twice (at least) — once for content (does it say…
Why Is E-mail More Prone to Creating Unnecessary Conflict?
If you have any experience on the Internet or using your company’s internal email system, you probably realize that there is a great deal of very poor confrontational communication that occurs in the electronic medium. Why is that the case?…
Sweetspot: Communicating Positively and Negatively
Avoiding Overly Positive and Overly Negative Communication The Sweet Spot Between Overly Positive and Overly Negative Communication: Glass Empty, Glass Full You’ve heard the phrase: “There’s two kinds of people. Those that see the glass as half full, and those…
