Author: Robert Bacal
Why Is E-mail More Prone to Creating Unnecessary Conflict?
If you have any experience on the Internet or using your company’s internal email system, you probably realize that there is a great deal of very poor confrontational communication that occurs in the electronic medium. Why is that the case?…
Sweetspot: Communicating Positively and Negatively
Avoiding Overly Positive and Overly Negative Communication The Sweet Spot Between Overly Positive and Overly Negative Communication: Glass Empty, Glass Full You’ve heard the phrase: “There’s two kinds of people. Those that see the glass as half full, and those…
The Three Boorish Buckets Of Social Media Comments
Feedback To Dumb As Rocks People When The People Who NEED The Feedback Are The Least Likely To “Hear” It It’s an odd world. It seems that the people who really need to hear how they are perceived by others,…
So Much For Social Media Dialogue: Why No Questioning
Feedback To Dumb As Rocks People Why Is There So Little Questioning Used In Social Media Conversations? The other day, I was involved in a conversation with a person trying to get his new business service going, and I commented…
What is the “less is more” principle of effective communication?
In informal speech and communication, people have a tendency to talk, and talk, often is a slightly disorganized fashion, since informal speech is not the kind of thing you can plan out. It may surprise you to know that in…
Less Is More In Communicating Your Message
Less Makes Better Communication Why LESS Communication Is More Effective To Make Your Point Whether we are trying to communicate a point face to face, on the Internet, on the phone, or to groups of people, many of us have…
Credibility: Knowing The Difference Between “Understanding From The Outside” and Understanding From The Inside
Communicating Credibly Understanding From The Inside – Understanding From The Outside We all think we know how government works. I thought that, at least until I joined the government as an organizational and development consultant some years ago. I’d always…
Should I intentionally communicate differently depending on the medium? Why?
The answer to this is a resounding yes, but chances are either you already knew that, or unconsciously alter how you communicate depending on the medium. For example, when you write a report, do you communicate the same as you…
What’s the biggest myth/misconception about communication? – Verbal, Nonverbal, Meharabian, Mehrabian
Poor old Albert Mehrabian. His research on the contributions of verbal and nonverbal components of communication are the most misunderstood, misattributed, and confused amongst all the communications discussions around the world. And what’s worse, they can’t even get his name…
Dealing With An Overly Positive Or Negative Employee
Maximize Their “Skills” and Encourage Flexibility Working With Or Managing The Overly Positive Or Overly Negative Employee “Empty Glass Is Full” employees, and the opposite, Full Glass Is Empty” empty employees can drive their co-workers and managers absolutely around the…
What is Miller’s Law and what is it for?
Miller’s Law was formulated by George Miller, Princeton Professor and respected psychologist. It reminds us of the importance of suspending judgment about what someone else is saying, so one can first try to understand what the person is saying without…
