Author: Robert Bacal

Site owner, author, management consultant, trainer, specializing in dealing with difficult, angry, and hostile people.
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Kill Blame In Your Organization, Switch To Problem-Solving Part 1

Conflict Management And Resolution Series: #1 Exorcise Blame In Your Company (Part 1) In this two part article, which is a part of our new series on managing and resolving conflict, we look at how leaders can move their organizations…

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10 Ways To Modernize Performance Reviews & Performance Management

Despite all the technological innovations, and shifts in THINKING about employee performance, how to measure it, and how to evaluate it, performance management and appraisal still has both feet firmly planted in a manufacturing and production mindset. The problem is…

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Ignoring The Law of Unintended Consequences — Common Managerial Mistakes Series

Even the most experienced managers, supervisors, or executives forget about the Law of Unintended Consequences, which says that for every change or action, there are both positive consequences (which, obviously the manager wants), and negative unintended consequences (which the manager doesn’t…

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Five Habits of Highly Effective Conflict Resolvers (Expert Work Conflict Advice)

Conflict Resolution a la Steven Covey By Dina Beach Lynch, Esq. Summary: Learn and apply these five highly effective habits of really excellent conflict resolvers, following along the Steven Covey theme about highly effective people. Particularly relevant to managers, supervisors…

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How to Apply the 12 Steps for Management Conflict and Resolution – free conflict advice

Twelve Step Programs Applied To Conflict Resolution Twelve Step Programs Aren’t Just For Addictions By Elizabeth Tull Summary: A unique approach to conflict management and resolution based on the twelve step programs used in recovery programs like Alcoholics Anonymous. 1….

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Bullying & Manipulation At Work – Management’s Responsibility

Bullying In The Workplace Summary: Bullying at work is becoming a more recognized problem, and some jurisdictions, (e.g. Quebec, Canada) have introduced anti-bullying legislation. Read more about workplace bullying and the role of managers in dealing with it. You know…