Quickly, answer these questions to see if this book is for you:
f you answered YES to ANY of these, invest and get this book now. Guaranteed you WILL learn some new techniques you've never tried to get control of difficult customer service situations, and you'll be able to start learning and applying them immediately. Here are a few things you will learn from the 120+ tactics included in this 188 page, 8x10 inch book
Take a look at this video, in which author Robert Bacal gives some background on this book and his other two books on the topic of dealing with angry, difficult, demanding customers. He explains the difference between the three books he has written.
Posted by Lisa S. on 30th Aug 2011
This review is from: If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber. (Paperback)
Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.