Tag: government
Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
Natural Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele The overwhelming number of government employees are sympathetic to victims of natural disasters, but let’s not forget that employees are under huge stresses…
Learn Why Governments Need to Think Customer Service Too
Solving The Government Customer Issue By Robert Bacal In our work in training government staff to deal with abusive or hostile members of the public, we often refer to those members of the public as “customers”. Occasionally, we will be asked…
Difficult Customers and Getting the Right Mind set
Customer File – Success With Difficult Customers – The Mind Set We all have to deal with difficult, angry or even manipulative customers. The process is usually infuriating, frustrating and time consuming. While it often seems we are at the…
Lest we forget how bad government customer service used to be
Improvements In Customer Service Tend To Go Unnoticed Comparing Government Customer Service, Then and Now Nobody thinks of government as customer oriented. Really it’s the opposite. Most people think government is terrible at customer service and blame the system, or…
