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Summary: If you think of an organization as a ship, the “leader” is responsible for planning out the destination of the trip. However, no matter how good a leader is in creating strategy and planning, if the strategies and plans don’t…
Defusing Hostile Customers Techniques (PDF DOWNLOAD)
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Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF Download))
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Strategic Planning Mini-Guide Pack (PDF DOWNLOAD)
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What You Need To Know About Conversational Cons (PDF DOWNLOAD)
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Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON)
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Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF)
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