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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

Shop, Learn, Succeed By Category

 Robert Bacal

Below is a list of product categories for our various learning and development tools, books and helpcards.

  • Career Success1818 products
  • Conflict, Communication & Relationships2929 products
  • Customer Service99 products
  • For Teachers & School Administrators1212 products
  • Format4141 products
    • In Print77 products
    • Kindle77 products
    • PDF2727 products
  • Learning & Training44 products
  • Management & Leadership1616 products
  • Performance Management and Appraisals1414 products
  • Purchase From AMAZON33 products
  • Small Business33 products
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  • Career Success

    Career Success (18)

  • Conflict, Communication & Relationships

    Conflict, Communication & Relationships (29)

  • Customer Service

    Customer Service (9)

  • For Teachers & School Administrators

    For Teachers & School Administrators (12)

  • Format

    Format (41)

  • Learning & Training

    Learning & Training (4)

  • Management & Leadership

    Management & Leadership (16)

  • Performance Management and Appraisals

    Performance Management and Appraisals (14)

  • Purchase From AMAZON

    Purchase From AMAZON (3)

  • Small Business

    Small Business (3)

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Home / Shop, Learn, Succeed By Category

Product categories

Featured Products

  • Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) $38.95
  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon) Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon) $24.95 Original price was: $24.95.$6.25Current price is: $6.25.
  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE) Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE) $14.95 Original price was: $14.95.$9.97Current price is: $9.97.
  • Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF) Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF) $38.96 Original price was: $38.96.$22.06Current price is: $22.06.
  • Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) $12.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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