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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

supervisor

 Robert Bacal

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  • Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

    Delegation For Managers Mini-Guide – The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

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  • Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) $12.95 Original price was: $12.95.$12.94Current price is: $12.94.
  • If It Wasn't For The Customers I'd Really Like This Job (IN PRINT) If It Wasn't For The Customers I'd Really Like This Job (IN PRINT) $21.95
  • What You Need To Know About Conversational Cons (PDF DOWNLOAD) What You Need To Know About Conversational Cons (PDF DOWNLOAD) $12.95 Original price was: $12.95.$7.96Current price is: $7.96.
  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon) Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon) $24.95 Original price was: $24.95.$6.25Current price is: $6.25.
  • Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) $12.95
  • Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD) Conflict Prevention In The Workplace: Using Cooperative Communication BOOK (PDF DOWNLOAD) $21.00 Original price was: $21.00.$14.95Current price is: $14.95.

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Referring Customers Properly – A Customer Service Skill
  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Get in Touch

Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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