Growth tools you can use NOW!
Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)
$12.95
Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD))
$12.96
Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT)
$38.95
How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD)
Getting The Most From Annual Reviews For EMPLOYEES - Helpcard (PDF DOWNLOAD))
Getting The Most From Annual Reviews For EMPLOYEES - Helpcard (KINDLE)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
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