Growth tools you can use NOW!
Using Self-Talk To Manage Your Anger LearnBytes (PDF DOWNLOAD)
Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD)
Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF)
$12.95
Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF)
If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD)
$22.95
The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)
$12.95
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
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