Growth tools you can use NOW!
Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)
$12.95
Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)
Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT)
$38.95
Making Performance Management & Appraisal VALUABLE (PRINT)
Perfect Phrases for Performance Reviews 2/E (IN PRINT)
Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF Download))
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario
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